MY ISKUUL · HELP CENTER
A little guidance.
A lot more confidence.
Find clear answers, watch step-by-step tutorials, and get back to learning.
YOUR QUICK START
New to MY ISKUUL?
Your next step is simpler than you think.
01 Create your account
Sign up and keep your learning in one place.
02 Choose a course
Explore the skills you want to build.
03 Start learning
Open your dashboard and follow your lessons.
WATCH & LEARN
See how it’s done.
Practical video walkthroughs in Somali, ready when you need them.
Account basics
Create your account
Sidee ciwaan ku sameystaa? Learn how to register and get started.
Courses & payment
Buy your first course
Sidee course u iibsadaa? Follow the course purchase process.
Learning & lessons
Find and watch your lessons
Sidee casharrada uga faa’iideystaa? Navigate your learning area.
Account access
Reset your password
Password-ka ayaa iga lumay. Get help accessing your account.
READ AT YOUR PACE
Answers you can come back to.
Open a question below for a short, practical guide.
DOCUMENTATION
Account & access
Your account, made simple.
I forgot my password. What should I do?
Use Reset password and enter the email address you registered with. Check your inbox and spam folder for the reset email. Never share your password or verification codes.
DOCUMENTATION
Courses & payments
From choosing to enrolling.
Where can I find available courses?
Visit Courses, open a course, and review its description and curriculum before purchasing.
I paid, but cannot see my course.
Sign in with the email address used at checkout and check your dashboard. If the course is missing, contact support with your order number and payment date. Do not send your payment PIN or password.
DOCUMENTATION
Learning & support
Make the most of your lessons.
Where do I access my lessons?
Open your student dashboard and look for your enrolled courses. Select a course to continue learning.
A video is not playing. How can I get help?
Refresh the page, check your internet connection, and try an updated browser. If the problem continues, send support the course name, lesson title, and a screenshot of the error.
WE’RE HERE TO HELP
Still need a hand?
Tell us what you’re trying to do and where you got stuck. We’ll help you find the next step.